GENERAL CONDITIONS Rockytravel is an independent travel consultancy company, based in Italy and operating worldwide. The service offered from our website www.rockytravel.net is intended only as mere “travel consultancy”, no travel arrangements or selling activities will be undertaken by this website. The travel consultancy service consists of personalized travel consultancy for the planned holiday as stated in the enquiry form submitted by the client requesting service. The service will be delivered to the person within the period of time stated in the accompanying e-mail which will be forwarded on the same day of order acceptance i.e. when payment due has been processed. In order to provide a travel consultancy offer, all relevant information must be delivered to www.rockytravel.net by the person requesting the consultancy. Should the information in the enquiry form provided by the client be insufficient www.rockytravel.net may contact the client via email requesting further details or clarification of the information provided. The travel proposal will be delivered in one single formula to the email address stated in the enquiry form: information provided by Rockytravel may include suggested places of interest, tour routes,means of transport, local tour operators, local private companies or individuals offering tours/lodging and accommodation. All travel suggestions will be provided according to the information delivered by the person requesting the service. No travel tickets (plane/bus/train), car or caravan hire, lodging and accommodation fees, or tours can be purchased or booked through this site. Furthermore www.rockytravel.net is not responsible for the quality of service or products sold by or received from any of the suggested companies listed or mentioned in the package travel suggestion, and it is not liable for any complaint arising from the use of services or products from any of the suggested companies. Please note that submitting the relevant enquiry form does not imply an automatic order. All information provided in this enquiry form will enable www.rockytravel.net to compile the relevant travel details, and will be used only for this purpose. The enquiry may only become an order for travel consultancy when: - the offer has been received by www.rockytravel.net; - the client accepts the general conditions included in the enquiry form; - relevant payment of the requested fees has been fulfilled either through debit on credit card or by bank transfer from the stated bank account. Once payment is confirmed by www.rockytravel.net the client’s order will be processed and delivered within the time stated in the offer.